All products sold at Widget City comes with 3 days defective replacement warranty, & 1yr Limited labor warranty.
After expiry of the 3 days Replacement Guarantee (within the date purchased), your defective item can not be replaced/repaired at Widget City Store anymore, it can only be returned/repaired to the 3rd Party Merchant where your item was purchased. Our Customer Service Hotline for more information. Note that the warranty does not cover normal wear and tear, excessive abuse or misuse or any instructions provided by the manufacturer or merchant that was not followed by the user that may cause the warranty to be voided. No replacement of unit, repair only. Refunds and Return Policy
1. Application for Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the Widget City Period as stated in the Terms of Service.
Widget City is a service provided by Widget City on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using Widget City.
2. Application for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
• The Item has not been received by Buyer;
• The Item was defective and/or damaged on delivery;
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or
• By way of private agreement with Seller and Seller must send his/her confirmation to Widget City confirming such agreement.
Buyer’s application must be submitted via the Widget City website Widget City will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful. In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to Widget City o request Widget City to continue to hold the purchase monies until a formal determination is available. Widget City will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.
3.No Change of Mind
Unless stated in this Refunds and Return Policy, Buyer may not apply for the return of the Item and/or refund due to a change of mind.
4. Rights of Seller
When Widget City receives an application from Buyer for the return of the Item and/or refund, Widget City will notify Seller in writing. Seller may respond to Buyer’s application according to the steps provided by Widget City in the written notification. Seller must respond within the time-frame stipulated in the written notification (the “Stipulated Period”). Should Widget City not hear from Seller within the Stipulated Period, Widget City will assume that Seller has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Seller. Widget City will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller.
5.Condition of Returning Item
To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.
6.Cost of Returning an Item
The Buyer will bear the logistic cost of returning the Item.
Buyer will only be refunded after Widget City has received the confirmation from Seller that Seller has received the returned Item. In the event where Widget City does not hear from Seller within a specified time, Widget City will be at liberty to refund the applicable sum to Buyer without further notice to Seller. For more information on Seller’s response time limits, The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.
8.Communication Between Buyer and Seller
Widget City encourages Users to communicate with each other in the event where problem arises in a transaction. As Widget City is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.